Affiliate interview of the month - Neroni Group

This month, we interviewed Massimiliano Mancini, Customer Service Representative and CDS Group Contact at Neroni Group Srl.

Tell us about your company! What is the story behind your business, and what is your role within it?

Neroni Group was founded in 1959 by Marino Neroni, who established a national road transport company that, thanks to decades of accumulated expertise, has evolved into an industrial group operating in the international transport and logistics sectors. Today, the company is managed by the founder’s children, Stefano, Alessandro, and Marina, and serves as a trusted reference point and integrated logistics partner for many of the region’s leading businesses.

Within this important organization, my role is dedicated to customer service as the CDS contact person. More specifically, I manage the day-to-day operations of shipments moving through the network, working closely with both our customers and the CDS team in Bologna on a daily basis.

How long have you been part of the CDS Group, and what motivated you to join the network?

Our partnership with CDS goes back many years, having started in 2013. Initially, we joined the network because we needed a solution for handling specific types of shipments, namely pallets with dimensions exceeding the standard 120x80 cm or 100x120 cm sizes.

Over time, however, thanks to the efficiency of the service and the excellent support provided by the central headquarters, we decided to expand our collaboration significantly. As a result, we gradually entrusted an increasing volume of both palletized freight and groupage shipments to the network.

What are the key characteristics that make your service unique in the areas and provinces you serve for the Group? Which customers or industries represent your greatest strength?

In my opinion, what makes us unique is a combination of several factors: efficiency, professionalism, expertise, and flexibility. These qualities allow us not only to carry out deliveries and collections within the agreed timeframes, as demonstrated by our strong performance rankings within the network, but also to provide a high level of customer support before, during, and after each shipment.

Most of our customers are manufacturing companies based in the local area. They, in turn, need to provide their own customers with a precise and reliable service. Therefore, they are not simply looking for freight forwarders; they are looking for valuable logistics partners. The CDS network enables us to meet and exceed these expectations.

What does being part of CDS mean to you? How has your affiliation influenced your daily operations and growth opportunities?

Being part of CDS means being part of a large organization. We work with fellow network members as though they were colleagues in the office next door, building strong relationships and meaningful connections.

This collaborative approach enables us to respond quickly to our customers’ needs, share information efficiently, and address any unforeseen issues promptly and effectively.